Return & Refund Policy

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery so we can make it right.

To process a replacement or refund, we require:

• Clear photos or video showing the damage or defect
  

• A photo of the product label or packaging
  

• Your order number and full name
  
  

Once reviewed and approved, we will issue a full refund or send a replacement at no extra cost.

Lost or Missing Packages

If tracking shows your order as delivered but you did not receive it:

• Please contact the carrier first to check if the parcel was delivered to the wrong location or marked early.
  
  

• If the package cannot be located within 48 hours, contact us and we will help investigate the issue.